MAIL ORDERS - We accept Visa and Mastercard, as well as checks, bank drafts and money orders in U.S. dollars from
U.S. Banks. $30 charge on returned checks.
INTERNET ORDERS - Due to increased security measures we have decided to no longer accept credit card information sent
on-line. We are PCI compliant (a long and painful-to-me process for secure credit card transactions),
but as we have simplified and are trying our best to keep prices down, we have elected to not do online encrypting. It costs,
on many levels!
PHONE ORDERS - While we might not always be available for your phone calls, you should always be able to reach our
voice mail. If you leave your name, phone number with area code, and a brief message, we will get
back to you as soon as possible. To leave your credit card order, just read the information from the order form. We will
return that call to you to confirm your voice mail order. Call us at (828) 884-2195.
***No refunds or exchanges on yarns.***
SHIPPING - We usually ship orders by mail (USPS) and shipping costs for such orders are reflected in the table below. UPS shipping
is available upon request, and these orders will be charged actual shippping costs.
For UPS shipments, please include a UPS address on the order form.